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Customers can benefit from documentation guides, tutorials and much more. If you are experiencing any issues, you can log a ticket with our support team below.
Take a look at our Quick Help guides
Quick Help: Fusion
Quick Help: iPay
Changing the Global Daily Spend and Overdraft Limit in Fusion v23.1 and aboveChanging the Global Daily Spend and Overdraft Limit in Fusion v22.11 and belowTransfer Funds From One Account to AnotherAccess Fusion User ManualRefund an Item Sold by MistakeEdit a school CalendarUsing the School Calendar in FusionChange the Value of Free School Meals Fusion v23.1 and aboveChange the Value of Free School Meals Fusion v22.11 and belowUpdate Single Item Price in Fusion v23.1 and aboveUpdate Single Item Price in Fusion v22.11 and belowAdding Products in Fusion Refund Direct to Bank AccountMaking a Bulk Price Change in Fusion
Unlink Parent from a Pupil's iPay AccountCreate Staff Login for iPay Create a School Shop in iPayIssue a Refund in iPayCreate Limited Availability Fund for School Clubs in iPayAdd School Term Dates in iPayHow to Cancel a Fund in iPay
Quick Help: Tills
Quick Help: General
Check Tills Have Working Network ConnectionFusion PoS Transaction History and RefundsHow to Refresh your Till Layout
Lost Network Connection During ServiceHow to Download TeamViewerTroubleshooting Revaluation UnitsManually Link Online Payment and Fusion User Accounts
Help topics for IMPACT
Help topics for Fusion
Prepare your cashless system
This helpful guide explains how to change prices and add new products ahead of the new school year, as well as create new logins and check revaluation units.
The purpose of these documents is to provide an overview of how a typical CRB Cunninghams system is installed.
Online payment checklist
How to test your online payment connection in three steps.
MIS link checklist
How to test MIS connection with IMPACT.
Check more quick guides here
Free School Meals
Troubleshooting a problem with Online Payments
Restarting the application
Opening the application
Fault finding video
Restarting reval units
Troubleshooting problems with FSM
Changing the FSM allocated daily value
Troubleshooting MIS integration
How to manually run the MIS link
For the fastest resolution time log a ticket with our support team below.
If your issue is urgent i.e. you cannot serve,Contact Customer Support: 0333 014 3064