For faster resolution, submit a support ticket and check the real-time status of open cases in the Support Portal.
Customer Support Portal

 

WELCOME TO
CRB CUNNINGHAMS SUPPORT

Track support tickets in the customer support portal  

Sign in or request access to the CRB Cunninghams Customer Support Portal, designed to improve your support experience and provide quick and efficient answers to any queries regarding your solutions.

If you have already created a logged ticket with our helpdesk, you can track the live status directly in the portal. Request a login below.

Your brand new customer support portal

We are excited to announce the launch of the new CRB Cunninghams Customer Support Portal, designed to improve your support experience and provide quick and efficient answers to any queries regarding your CRB Cunninghams solutions. Please sign into the platform or request an account log in below.

While you're getting set up on the new portal and may not have an account just yet, don't worry! You can still create a support ticket with the team.
Click here to log a ticket.

Back-to-school help articles and videos!

Fusion

 

View articles for your Fusion cashless system.

 

View articles

iPayimpact

 

View articles for your online payment platform and parent app.

 

View articles

iDStore

 

View guides for your identity management platform.

 

View articles

MIS

 

Experiencing connection or sync issues with your MIS provider? 

 

View articles

3rd Party Payments

 

Troubleshoot any issues with 3rd party online payment integrations.

 

View articles

Hardware

 

 Hardware related issues? Access videos and articles for all your needs.

 

View articles

IMPACT support guides

This helpful guide explains how to change prices and add new products ahead of the new school year, as well as create new logins and check revaluation units.

The purpose of these documents is to provide an overview of how a typical CRB Cunninghams system is installed.

How to test your online payment connection in three steps.

How to test MIS connection with IMPACT.

Contact Support

 

Open case?
Looking for an update on your open case? Login into the customer support portal for live updates.

 

Track your cases

 

Please note, our phone lines are extremely busy.
If your issue is urgent i.e. you cannot serve,
contact Customer Support: 0333 014 3064

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