Q. Problem With Free School Meals?
A. Free school meal (FSM) allowances are added to eligible accounts as part of the Day End process. Entitled pupils will display a tick in the free meal box (in the EDIT screen of the users' section) within the Impact software.
› If the free meal tick box is not selected, you may be able to manually tick the box and set valid expiry date. This will put the allowance on the account straight away.
› If the option to tick the box is not permitted (greyed out) then the FSM entitlement changes are controlled by the MIS link. To check this link is working, please read the MIS integration guide below.
› If the free meal tick is shown, check the cash balance and free balance displayed on the USERSEDIT screen. If the cash balance is a negative figure, this can stop the allowance from working. To resolve this, you can allow an overdraft for the amount. This could be the amount that the account is in arrears or you can settle the account completely.
› If the free balance is £0.00 then check to see if the allowance has already been spent in the Activity/Today section of Impact.
› If both balances are correct within the Impact software but are not available to spend at the till, please check the allowance spend time to set up within the GROUP section of Impact.
› If this is correct, check the time on the TILL or PC has not been changed. The time will be displayed in the bottom right-hand corner when the till or PC is first turned on.
Q. Changing The FSM Allocated Daily Value
A. To change the FSM amount allocated each day, open Impact and click on groups.
› Next, highlight the group required and click edit. You can then change the free meal price on the right-hand side and click OK.
› Once the price has been changed a DAYEND will need to be run to allocate this new amount. This will need to be done in advance of the first day of planned use. Please be aware if you have set spend limits to coincide with the FSM value, you will need to increase your daily spend limits to match. These are also located in the group edit window.