Unlink Parent from a Pupil's iPay Account

Question:

How do I unlink a parent from a pupil's account?

Answer:

  1. Select 'Accounts' 

  2. Search for the pupil account you'd like to amend and click 'View'

  3. Select 'Parents'

  4. Click 'Remove link' next to the parent you'd like to remove

  5. Click 'Ok' to remove the parent 

Note: This will remove the account and generate a new account reference. 

Troubleshooting guides

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