Issue a Refund in iPay

Question:

How do I issue a refund back to the cardholder in iPay? 

Answer:

  1. Notifications will appear next to refunds when requested by parents


  2. Click 'Refunds' from the main menu and then select 'Parent Requests' to show all parent refund requests

  3. Select 'Details' next to the request you want to action

  4. Tick the box next to the refund request amount. Type in the refund amount and click 'Approve Refund' 

An email will be sent to the parent/guardian when the refund is in progress.

Troubleshooting guides

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