What can I do to troubleshoot issues
with my revaluation units?
Question:
How do I manually link an account with an online payment provider?
Answer:
On occasion, you may have to troubleshoot issues with revaluation units. Please only follow the steps below if you feel confident. Some steps may involve heavy moving parts. You must isolate the power before checking for any blockages.
Single revaluation unit
- Restart the power to the revaluation unit.
- If the unit is displaying names but not accepting payment by coins or notes, there may be a blockage. Watch our maintenance video or more instructions before restarting the unit.
Multiple revaluation units
- If more than one unit is showing the same fault (i.e. not showing names), there could be a communication issue with the server.
- Check with your IT department if any recent changes have occurred on the server before contacting CRB Cunninghams.
Please contact CRB Cunninghams support should you require a support engineer.
Troubleshooting guides
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