Lost Network Connection During Service

Question:

What happens if I lose network connection during service?

Answer:

This is what will happen: 

  1. The green bar will change to red.

  2. Service can take place as normal, but it is possible for users to go into a negative balance as the system cannot access balances when not connected. (Please note that this could still happen even if your settings do not allow negative balances)

  3. Once the network is available, the bar will turn orange.​

  4. Click on the orange bar to reconnect to the data server. 

 

Troubleshooting guides

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